Support

Yes, always, and there is no deadline on it. If Sanctuary is not for you, email hello@joinsanctuary.io and we refund what you paid. a week after you joined or three years after, the answer is the same.

You do not need to give a reason and you will not be asked for one. This covers monthly, annual, and founding places alike.

No. Sanctuary is a personal reflection tool. It is not medical care or a crisis service. It does not diagnose, treat, or cure any condition.

If you need professional support, please reach out to a licensed provider. Find a Helpline can point you toward services in your country.

dove is a companion, powered by a large language model. It is not a human, a therapist, or a doctor. Its responses are generated by software and can be wrong.

Treat Dove like a thoughtful friend who is also an AI, useful sometimes, but never a substitute for real care.

Most of your data, your journal, your cairn, your Compass Rose, lives on your device. We don't see it unless you turn on cloud sync.

Conversations with Dove are sent to our AI provider to generate a reply. sanctuary does not keep a dove transcript store. see our privacy policy.

We don't sell your data or build an ad profile from your journal or dove chat.

sign in, then open Self (or /login) → delete account. we remove your auth user and profile from active systems immediately (backups within 90 days).

use clear local data separately if you also want this device wiped. need help? email hello@joinsanctuary.io.

the cairn keeps every day you placed a stone, and it speaks in words rather than tallies: a week of returning, a season. it never resets.

if your count looks off or does not match your activity, please email hello@joinsanctuary.io and we will take a look.

missing a day does not undo what you have practiced. the cairn remembers.

Yes, many people do. Sanctuary is designed to sit alongside professional care, not replace it. The journal, anchor, and reflection tools can be useful between sessions.

If your therapist has specific guidance about apps or self-help tools, please follow it.

You must be at least 13. If you are between 13 and 18, you confirm during onboarding that a parent or guardian has approved your use of the app.

Healing stays free forever: the cairn, dove chat, the meadow, self, and every expedition. Sovereign is memory and continuity. stone words, reflection, dove's letter, and sync when signed in. It is free right now with any account, normally $9/month or $72/year, and it never unlocks healing.

dove chat is free, always. dove's letter is a composed reflection she writes when you ask for depth. patterns, movement, the quiet signs of returning. that letter is part of sovereign. chat never locks behind a wall.

sign in, then open Self (or /login) → export my data for a JSON snapshot of your account plus device stones, journal, and expeditions. your data is yours.

We take this seriously. Please email hello@joinsanctuary.io with as much detail as you're comfortable sharing, what was said, when, and what you noticed. We review every safety report.

If Dove said something harmful, dismissive, or that pushed you away from real help, we want to know.

Absolutely not. Our founder's dog Claude is named after Claude Giroux, the legendary Flyers captain, playoff beard icon, and the man who once body-checked the entire city of Philadelphia into a frenzy. When you bleed orange and black, you name your dog after a hockey god, not a chatbot.

The fact that an AI model shares the name is purely coincidental and, frankly, the AI should be flattered by the association. Claude the dog has better instincts, a stronger forecheck, and has never once hallucinated.